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Issues with 3570k ivy bridge processor and Z77 / B75 motherboards
  • apefosapefos

    Six months ago (June 2012) I did an upgrade in my computer. From Q8400 2.66ghz quad core to 3570k 3.4ghz quad core with 3.6-3.8ghz turbo and more sata ports in motherboard.

    My old machine was working flawless but the new PC is freezing video playback constantly.

    I just changed the motherboard and the processor, nothing else. And I sold the old motherboard and old processor to make some money, so can't undo the upgrade.

    I started to do tests. I removed the pci-e GPU but the onboard GPU have same issue. I changed the motherboard from Asrock Z77 to Asus B75 and same issue. I change all possible bios settings and also bios upgrade, no solution. Everything in the PC works good, but video playback freezes in every software, a media player or a editing software. Just playback freezes, I can save the project, so I am working this way. Save the project restart computer and keep going on. Very annoying!

    Anyone experiences issues with Ivy Bridge platform also? Or any suggestion to solve this? thanks!

  • 41 Replies sorted by
  • apefosapefos

    Thanks for all the ideas about problem possibilities. I did a check in them all and I found no problems. When I was testing the Ivy, I did lots of Bios settings, including the default, carefull assembling in hardware, enough power in PSU, settings in windows control panel, and so on...

    as I said, this thing which happened to me is weird, probably the cpu is defective...

    my goal from now is to avoid computer upgrade at least until 2020, because I am tired about that and also do not want to spend money in that. I will not do 4k video, 1080p is the maximum for me, so a quad core is enough.

    The sandy bridge is working flawless in the Z77 motherboard, playback, render, usb3.0, ssd, hdd, gpu, everything... so let me free the mind for other things...

  • ShaveblogShaveblog

    @apefos The common denominator among the failing PCs you describe is that you built them all. I would posit that if you purchased an Acer etc. Ivy desktop with Windows pre-installed you'd have zero issues of the type you describe having with your DIY PCs. Building your own PC can be rewarding and even fun but it's clearly not for everyone.

    I'm often hired to troubleshoot such scenarios. 11 times out of ten it's a case of operator error. Too small a power supply for the CPU/GPU. Wrong choices in BIOS setup. A stick or two of bad RAM, or good RAM that's poorly seated. One tiny bent pin under the CPU. That motherboard screw that fell down behind the board when you put the PC together and you never hunted it down so you wouldn't have a conductive rogue screw knocking around inside your computer case. It can be a million things but from what you're describing, I would bet it's at least two of the above.

    BTW, Sandy Bridge CPUs are happiest with Z68 boards, as they were designed with each other in mind. B75 and Z77 boards are more compatible with Ivy Bridge CPUs. A 6-series board and an Ivy CPU can work together just as a 7-series board and Sandy can peacefully coexist, but if you want the best chance at full compatibility and highest performance, you won't use a Sandy processor with a B75/Z77 board as you recommended.

  • apefosapefos

    computers sometimes are prone to weird things. same configurations and installs was done with both processors, sandy and ivy, ivy freezes playback, sandy not...

    only way to be sure about what happened, (option1 or option2) would be to try two more ivy bridge in my computer to be sure, but I will not do it, I am happy with the sandy bridge.

  • trevmartrevmar

    I have an Ivy Bridge quad core in my main machine, with SSD, and an mSATA SSD, and an external hard-drive. I also have a dual-core Ivy-Bridge in my new Lenovo Netboook. They are both lightning fast handling video. Many times I get better than real-time rendering out of a Sony Vegas session, and I have never seen any hiccups in playback. There is a problem with USB3, as I use a tricked-out Windows-XP, and Ivy-Bridge does not have USB3 drivers for XP, but I handle this with a plug-in USB Expresscard using the Fresco chipset. That can hardly be called a "compatibility issue" :) All the other XP software I have collected for over a decade works well with Ivy-Bridge, and is soooo fast now...

    Oh - and the quad core runs Fedora 16 really well, too.. along with VMs...

  • ShaveblogShaveblog

    Sorry, but this is nonsense. I've got 2 systems, one with an i5-3570K and one with an i7-3770K, and both perform flawlessly. I've never encountered a single issue like those described by @apefos. Whether running Windows 7 or OS X Mountain Lion.

    Gearhead fora tend to conflate operator error with hardware failure. That is the case here.

  • Vitaliy_KiselevVitaliy_Kiselev

    option 2: ivy bridge processors are prone to compatibility issues...

    LOL, it is just not true.

  • apefosapefos

    after lots of more tests the conclusions are:

    option 1: my 3570k came from the store already defective...

    option 2: ivy bridge processors are prone to compatibility issues...

    I tested 4 GPU: GTX650Ti, GT240, asus onboard, asrock onboard, tested two motherboards, asus b75 and asrock z77, tested two memory manufacturers, kingstom and markvision, tested fresh install of windows 8, windows 7 and windows 7 with SP1.

    Nothing made 3570k works good, stability improved with better hardware, but even with top quality hardware, from time to time video playback keep freezing.

    So I did tests with three sandy bridge processors: i3-2120, i5-2400, i5-2500K and all the hardware and all the operating systems worked flawless in all the softwares and video playback, no freezing problems anymore, even with cheap memory, even with any GPU or motherboard.

    So my advice is: keep with sandy bridge processors (2, 4 or 6 fisical cores) and Z77 / B75 motherboards (to get usb3.0) and avoid upgrades!!!

  • JspatzJspatz

    Have you run any diagnostics? Try windows memory diagnostics and prime95.

  • apefosapefos

    Today I got more freezing in windows media player. I did some google search about Ivy Bridge Freezing / 3570K Freeze and there are lots of reports about similar issues. There is nothing more for me to do instead of try Windows 8 or the 2500K downgrade. Sad things!

  • Vitaliy_KiselevVitaliy_Kiselev

    @apefos

    It is really weird stories. I also think that issue is not related to processor, but to software decoder you use now.

  • apefosapefos

    So I got the Gigabyte GTX650Ti 2GB 1033MHZ and together with the Certified Kingston memory now the Asrock Z77 Extreme4 + 3570K system is more stable, but I still get the video playback freezing problem, but no computer crash/lock.

    In time line with two layers with a long dissolve or a 50% opacity, sometimes the video freezes and the audio keep playing. So I just hit the space bar and stop play and the video frame update to the current frame in timeline, so I hit space bar again and playback starts again. There is no system crash/lock and no need to restart editing software or reset computer to playback again. This is good improvement in system performance.

    I decided to give a try to a Sandy Bridge 1155 processor, so I got a cheap used Core i3-2120 to do tests. For my surprise it works with the cheap generic DDR3 memory and with the GT240 cheap GPU without any freezing in video playback! So I started to think the Ivy Bridge 3570K processor is more sensitive to hardware compatibility and now I am considering a downgrade for a Sandy Bridge 2500K or 2600K or 2700K, but I will work more with the machine first and do more tests with the two processors before the downgrade.

  • apefosapefos

    The kingston memory made the system more stable. It does not chash anymore. Sometimes the timeline playback freezes in a dissolve, but audio and timecode still play. I stop playback and start playback again and system works, no need to restart editing software or the computer anymore.

    I disabled the Mercury Playback Engineering and the freezing problem just disappear. I am using a GT240 zotac zone edition PCIE 2.0 This card worked flawless in the Q8400 quad core. It seems it does not work good in the Ivy Bridge platform. Maybe a PCIE 3.0 600 series will solve the problem, GT640 or GTX650 or GTX650Ti.

  • apefosapefos

    After reading all advices in this topic I found I did everything I could do except the memory upgrade.

    I was using a cheap Markvision 2x4gb memory in dual channel without the XMP certification, so before take the PC to the shop I decided to give a try in memory upgrade.

    I got a Kingston Hyper X memory kit in 12 small monthly payments. It is XMP certified and also certified by ASUS and ASROCK motherboards, so I believe memory will be no problem anymore.

    Starting tests now to see how the system will performs...

  • Ralph_BRalph_B

    Sometimes when you change motherboards and processors, the operating system doesn't fully adjust to the new hardware. I would suggest doing a clean install of Windows and all of your software and drivers. If you have a spare hard drive to use for the new install, that would be ideal. That way you can keep your current operating system intact.

  • apefosapefos

    Ok, will do that, not now, but in the correct moment.

    For now I can work with one memory module. After 23 minutes playback video freezes but audio keep play. I hit stop and play again and video start playback again, so problem got small and system does not freeze as before.

    It is possible to work for now and no delay due to this.

    thanks all posts.

  • Vitaliy_KiselevVitaliy_Kiselev

    @apefos

    Check KMPlayer.com player, and test playback using it, as it has build in codec. Check also it's parameters.

    If it'll be still playback issues on original system, go to hardware shop as I said.

    Forums are absolutely wrong place to solving this issues.

  • apefosapefos

    I can try memory timings and power, but it seems these two modules are not doing good in dual channel.

    I will keep one 4gb module for now. I will do one hour playback with all videos in same timeline in full resolution. after that will start editing the new video. If one module works, I will keep this configuration until get money to buy other memory or buy in 12x monthly payments or sell one motherboard to do it. but before sell one motherboard I will install the Asrock and try it with just one module also. 18 minutes playback until now and one module is working.

  • robbinrobbin

    Try and set manual memory timings and power that match your ddr brand. Maybe try prime 95 for 1 hour testing stability of computer?

  • apefosapefos

    I am using the same driver I used in previous working system, 301.42 nvidia, It was stable in old system.

    My PSU is 600w 80% guarantee C3Tech brand. I did some calculations in the online outervision and it is ok.

    No overclock. I don't do game.

    Maybe the problem is not in some piece of hardware, but maybe the combination of them, one piece of hardware is not doing ok with other. maybe this memory in the q8400 system was ok but no good in the new system.

    Since the playback is working until now with just one memory module set to 1333mhz on bios I am starting to believe a better memory can solve the problem. I am using cheap generic 1333mhz 2x4gb memory.

  • Vitaliy_KiselevVitaliy_Kiselev

    I had before this is very common when overcloking, also with upgrades with no power supply upgrade.

    Upgrade was "from Q8400 2.66ghz quad core to 3570k 3.4ghz quad core", so all this power supply things are just waste of time.

  • DrDaveDrDave

    Before you do anything else, try completely removing all traces of the video driver and using one that is say from October 2011. Newer drivers are very often not compatible with HD video as they are only tested on on a small number of recently made cards. If possible, use the driver that came with the graphics card. For example, both of my GT 240s are great graphics cards, but they don't work with the latest drivers.

  • endotoxicendotoxic

    is very common issue since GPU now uses extra power always. In Modern processor with multicore, its true does not consume full resources

    I had before this is very common when overcloking, also with upgrades with no power supply upgrade.

  • Vitaliy_KiselevVitaliy_Kiselev

    @endotoxic

    Video freezing due power supply is not common issue :-)

    As for "video playback consume all resources" is is absolutely not true. Even in full software mode (that was not the case) such processor use very little resources for playback.

  • endotoxicendotoxic

    @robbin may be right power supply A VERY COMMON ISSUE that is allways little seen. Video playback consume all resources. Full wattage and stuff. Try instaling a game from 2010 with heavy graphys like crysis II battlefiel 3, deadspace etc. If machine crashes also, is power. Is no memory since it would not run even in windows properly, since browsing is ok. Video is not since it does not crash showing failed image in screen, prossesor is not also, since it wont boot. Mainbord discarded since change 2 of them and same issue.

    It is drivers, or power.

  • robbinrobbin

    what brand and watt is your powersupply?

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