Should there be any defect observed from the camera due to factory defect or suspected damage during delivery, seller shall provide a Return in seller cost and Refund OR Exchange to buyer.

Should buyer would like to Return the camera for other reasons, we shall need to inspect the condition before a product charge refund could make, shipping charge shall not be refunded and relisting fee might be applied in case the camera had been used before.

Buyer could decide to have inspection in your local service center or send back to us to put into our service center (we shall responsible for 50% of the shipping charge)

Once sent back to us, we will put camera for inspection & maintenance in our local official Panasonic service center and provide a service quotation if necessary.

In most cases, service quotation would be needed for mechanical or instinctive defect that induced by improper usage.